March 2024 Newsletter

As the blossoms unfold and the days lengthen, we extend our warmest wishes to you. In this edition of our newsletter we cover how you can help us by cancelling your appointment if you no longer need it, our charity fundraising events, a new community wellbeing programme and the new national NHS initiative - Pharmacy First

Missed Appointments 

We'd like to bring to your attention the importance of keeping or cancelling your scheduled appointments.

When an appointment is missed without prior notice, it inadvertently denies another patient the opportunity to receive timely care. Our goal is to ensure that all our patients receive the necessary attention without unnecessary delays. Your role in maintaining the efficiency of our healthcare system is vital. By promptly cancelling your appointment when you're unable to attend, you're not only assisting us but also aiding your fellow patients. This simple act allows us to assign your slot to someone else in need of medical attention.

Between January and February, we had 107 missed appointments. Each of these missed appointments represents a lost opportunity for another patient to receive care.

We understand that life can be unpredictable, and sometimes you may not be able to attend your scheduled appointment. If this happens, please give us a call at 01202 488 486 or cancel through the NHS app. It's a straightforward process, and your considerate action can make a significant difference to others in our community.

 

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We also offer a text reminder service for our patients. If you consent to receive SMS messages, we can send you reminders for your appointments, helping you keep track of your schedule.

Lastly, we'd like to highlight the pressures our GPs are under. Every missed appointment increases the wait time for others, making it harder for everyone to get the care they need when they need it.

Thank you for your understanding and co-operation. 

 

Which types of appointments are being missed?

Blood Tests - 46.7%

Doctors - 25.2%

Nurses - 22.4%

Other - 5.6%

 

Race For Life

On the 16 Jun 2024, we will be fundraising for Race for Life by racing in the Bournemouth 10k Last year, our team raised over £750 for Cancer Research UK and this year we hope to beat this target!

Race for Life started over 30 years ago with the events across the UK open to everyone, no matter their fitness level, background or gender. Please let us know if you wish to join us for this whether running alongside us or fundraising - we would love to hear from you!

Creative Wellbeing programme from Coda

Starting April 15th, every Monday from 1-3pm, Coda invites you to The Arc, Southey Road, Somerford, BH23 3EH. Enjoy a relaxing, creative environment aimed at enhancing mental health. This initiative, funded by the lottery, targets the wellbeing of the Somerford, Mudeford, and Christchurch communities. More details can be found on the Coda Website.

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Pharmacy First

Starting this month, Christchurch residents can visit local pharmacies for help with seven common health conditions, bypassing the need for a GP appointment. Pharmacists, backed by the NHS, offer advice and, if necessary, NHS medicines. Embrace “Pharmacy First” for quicker access to care. Find a participating pharmacy on the NHS website.

 

February Activity

53 appointments were not attended

2791 appointments took place

3894 calls were taken by reception

 

Published: Mar 21, 2024

Reception Enquiries

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