Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01202 488 486.
  2. Cancel using our online services
  3. Cancel through the NHS App

Book an Appointment

Urgent appointments

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day or have a telephone appointment.

If the doctor needs to see you in person they will arrange this with you.

Ways to book

  1. Telephone: 01202 488 486
  2.  Request an urgent appointment online

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

We offer the full range of appointments, as advised by the NHS.

Many problems can be dealt with more effectively and efficiently by phone or online, such as:

  • Joint problems (we can refer you directly for assessment with a specialist physiotherapist working for local surgeries)
  • Mental health issues (we have access to a Mental Health Practitioner, a Life Coach and Health and Social Prescriber)
  • Skin problems (many dermatology problems are being dealt with remotely by the local hospitals and we can forward photos from patients for advice rather than waiting for an outpatient appointment).

Ways to book

  1. Request an appointment online
  2. Telephone: 01202 488 486

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception between 8:30am and 11:30am. Late calls may result in a long delay in visiting.

Telephone: 01202 488 486

Home visits are only for those who are infirm, bedridden or have a medical problem which prevents them from attending the surgery.

If you can get to the surgery this helps us and you, as we have better facilities here for examination and treatment.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Out of Hours

Enhanced Access

There is an extended hours surgery on a Monday evening for those patients needing an on-the-day appointment that are unable to attend during normal surgery hours.

If you need to be seen in this surgery the consulting GP will be able to advise you a time to come to the surgery.

Weekend Clinic information

This service is an enhancement to our weekday clinics, not all of our usual services can be offered, and you may be asked to return later in the day if you are requesting a walk-in appointment.

Many of you will already be aware that we currently offer a weekend service across the Christchurch locality which we formally call the "Enhanced Access Service".

This service is hosted by the Christchurch PCN located at either Higheliffe Medical Centre or Christchurch Medical - Barn surgery between 9am to 5pm (the last appointment being at 4:30pm).

The weekend clinics can be booked a few days prior by reception, through a call to 111, or we have a limited availability for walk-in appointments.

You will need to be registered with one of the sites within the Christchurch PCN to access this service:

  • Higheliffe Medical Centre
  • Farmhouse Surgery
  • Christchurch Medical Practice
  • Stour Surgery

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online